Terms & Conditions

Effective Date: May 21, 2025
Website: https://umjourneys.com
Company: Unmatched Journeys FZE

1. Introduction

Welcome to Unmatched Journeys. These Terms and Conditions govern your use of our website and services. By accessing https://umjourneys.com or engaging with our team via any platform (email, phone, WhatsApp, etc.), you agree to comply with these terms.

If you do not agree to these terms, please refrain from using our services.

2. Services Offered

Unmatched Journeys offers customized and premium travel planning services. We specialize in creating curated itineraries, destination packages, and bespoke experiences.

Future services may include online purchasing, booking confirmation, and payment processing.

3. User Responsibilities

By using our site and services, you agree to:

  • Provide accurate personal information including your name, email, and phone number
  • Use our website and communication channels (such as WhatsApp) lawfully
  • Not misuse our platform for unauthorized purposes or unlawful activity
  • Not impersonate another person or misrepresent your identity

We reserve the right to terminate service to users who violate these terms.

4. Communication Consent

By submitting your contact details, you agree to receive communications from us via:

  • Email
  • Phone calls
  • WhatsApp messages

These communications may include travel package details, promotional offers, or important service updates. You may opt-out at any time by emailing contact@umjourneys.com or replying “STOP” on WhatsApp.

5. Pricing and Payment (Future)

We may introduce online booking and payments in the future. All prices displayed (if any) will be in AED (United Arab Emirates Dirhams) unless otherwise specified.

Upon implementation of purchases:

  • Full payment may be required to confirm bookings
  • Cancellation and refund policies will be clearly defined during checkout
  • Secure payment gateways will be used for all transactions

6. Use of Personal Data

We collect personal data as described in our Privacy Policy. By using our services, you consent to the collection and use of your information in accordance with that policy.

We may use cookies, Google Ads, Meta Ads (Facebook/Instagram), and WhatsApp integration to communicate and serve relevant content.

7. Third-Party Services

Our website may include content, links, or integrations with third-party providers (e.g., Meta, Google, payment gateways). We are not responsible for the policies, services, or actions of these third parties.

Please review their terms and privacy policies before interacting with them.

8. Intellectual Property

All content on this website—including text, images, branding, logos, and original media—is the property of Unmatched Journeys or its licensors.

You may not:

  • Copy, reuse, or reproduce any part of the website without permission
  • Use our brand or logo without written consent

9. Limitation of Liability

Unmatched Journeys is not liable for:

  • Delays, cancellations, or changes due to third-party travel providers
  • Any losses resulting from website downtime or service interruption
  • Incorrect information submitted by users or miscommunication over third-party platforms

While we strive to offer accurate information and reliable service, all travel arrangements involve external variables beyond our control.

10. Modifications to Terms

We may update these Terms and Conditions at any time without notice. The updated version will be posted on this page with a revised effective date.

Your continued use of our services implies acceptance of the updated terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

Unmatched Journeys
Email: contact@umjourneys.com
Website: https://umjourneys.com/contact-us/