Privacy Policy

Effective Date: May 21, 2025
Website: https://umjourneys.com
Company: Unmatched Journeys FZE

Introduction

Welcome to Unmatched Journeys. We are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.

By accessing or using https://umjourneys.com, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following personal information:

  • Full Name
  • Email Address
  • Phone Number

We collect this information when you fill out inquiry forms, communicate with us via WhatsApp, or request a personalized travel package.

We also collect non-personal data using cookies and analytics tools, including:

  • IP Address
  • Browser Type
  • Device Type
  • Pages Visited
  • Duration of Visits

How We Use Your Information

Your information is used for the following purposes:

  • To provide personalized travel planning and premium services
  • To communicate with you regarding your inquiries via email, phone, or WhatsApp
  • To send promotional offers and travel ideas (opt-out anytime)
  • To improve website performance and user experience
  • To comply with legal requirements
  • For future e-commerce transactions, including bookings and purchases

WhatsApp Communication

We may use your phone number to communicate with you via WhatsApp to:

  • Share travel package details or custom itineraries
  • Provide quick support or clarification
  • Confirm bookings or inquiries

By providing your phone number, you consent to receiving messages on WhatsApp from Unmatched Journeys. You may request to stop WhatsApp communication at any time by replying with “STOP”.

Advertising and Tracking (Google & Meta)

We use advertising tools to promote our services across platforms:

Google Services:

  • Google Ads for targeted campaigns
  • Google Analytics to monitor traffic and engagement
  • Google Tag Manager for centralized tag deployment

Meta Platforms (Facebook & Instagram):

We use Meta Ads to show personalized ads based on your behavior, interests, or past visits to our website. This includes:

  • Meta Pixel for tracking interactions and conversions
  • Custom and lookalike audience targeting
  • Retargeting visitors with relevant travel offers

These platforms may collect anonymized data using cookies or tracking pixels. You can manage your ad preferences through the respective platforms:

Data Security

We take data security seriously. Industry-standard measures are in place to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure.

Data Sharing

We do not sell your data. Your information may be shared with trusted third parties solely for:

  • Delivering our services
  • Email and CRM management
  • Payment processing (once e-commerce is active)
  • WhatsApp or SMS messaging via secure providers
  • Ad tracking through platforms like Google and Meta
  • Legal compliance

All third parties are contractually required to safeguard your data and comply with relevant privacy laws.

Your Rights

If you are located in the UAE or elsewhere, you have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data (where legally applicable)
  • Withdraw your consent at any time

To exercise these rights, please contact us at contact@umjourneys.com.

Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, and business operations. Once the data is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Future E-Commerce

We plan to offer online purchases and booking options soon. At that time, we will update this Privacy Policy to reflect payment processing practices and additional data handling protocols.

Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can reach us at:

Unmatched Journeys
Email: contact@umjourneys.com
Website: https://umjourneys.com/contact-us/